Shipping

We believe that our customers value the fastest, most reliable delivery available at a reasonable cost.  We make every effort to limit our shipping charges to the actual amount necessary to ship the product to it is destination. Please note that we ship items only Monday through Friday, excluding holidays.

Shipping Carrier & Methods
Domestic orders are routinely shipped via USPS 2-3 day Priority Mail.  Oversize and/or overweight items will typically be sent via either USPS or UPS ground shipping, unless otherwise directed. 

Most international orders are shipped via USPS Global Priority or Air Mail, depending upon the destination and size/weight of the parcel.

Shipping options are usually available for each item purchased - you will be given an opportunity to choose your shipping method when you checkout. We calculate shipping charges in real-time through the USPS web services. Charges are based on the shipping destination. Generally the closer you are to Minnesota, the less you pay for shipping. Most items are shipped insured.

If you have special delivery needs, or require faster service, please contact us to make the necessary arrangements.

When am I billed?
Your credit card is billed just before your ships. Backorders or partial shipments are charged according to the items shipped.

Restocking Fees
We do not charge restocking fees or other penalties provided the items are returned to us in new condition. The buyer is responsible for return shipping charges.

Sales Taxes
Minnesota residents must add 6.5% to all orders shipped to addresses within the state.
Orders from outside of Minnesota (to include all international orders) must include any local taxes that apply.

Return Policy

We will do everything within our power to insure that you are completely satisfied with your purchase.  In rare cases where a return is warranted, we ask that you abide by the following policies:

Our customers may return any product -- unless otherwise stipulated -- for credit, exchange, or a full refund (less any shipping costs) within 30 days of receipt. 

Prior to returning any product, please contact us for additional instructions.  We want to do the right thing for you, but we will need to know exactly what the problem is before we can commit to a specific course of action. 

We must reserve the right to deny return of items which have obviously been damaged or other products which show evidence of wear, neglect or abuse.

For obvious reasons Custom orders are normally not covered by our return policy unless defective.